How can I recover my Username/Password?
If you have forgotten your password for logging into My Portal and thus the e-shop APP, you can click here https://myportal.scmgroup.com/it/cms and start the "username" and "password" recovery procedure, as indicated on the page. If you have any doubts you can write to the My Portal Team help_myportal@scmgroup.com
How can I change my account information?
You can change your personal information by contacting the My Portal Team at email help_myportal@scmgroup.com
How can I delete my e-shop account?
You can request the deletion of your account or that of a co-worker by contacting our My Portal Team at help_myportal@scmgroup.com or by asking your company's Admin on My Portal to disable the e-shop App for that user.
What do I need to do to be able to purchase in the CMS e-shop?
To be able to purchase in the CMS e-shop you need to register using the special form which can be accessed from the "register" button located in the e-shop in the upper right part of the screen or by clicking here https://myportal.scmgroup.com/it/cms
Once you have filled out the registration form you will receive an email that you must confirm. Following confirmation, your request will be processed by our My Portal team who will provide you, again by email, with a username and password for logging into our e-shop.
Generally you will receive your username and password within 24 h from the original confirmation by email.
How does the purchasing process work?
Once you have completed the registration process and logged into the site as a registered user, you can begin shopping: products can be placed in the shopping cart using the BUY button. Once you have finished shopping, you can proceed to the checkout. With a few simple steps you can define your shipping address and method, and confirm how you wish to pay.
By confirming your acceptance of our "Terms and Conditions of Purchase" you will be able to complete your order. Following this you will receive an email summarizing your purchase.
How can I search for an item?
If you want to search for an item you can use the search engine located in the upper left corner of the e-shop.
You can enter the name of a specific machine in the search engine (e.g. EIDOS) or a specific category of interest (e.g. THERMOFORMING MACHINES).
Alternatively, you can search for the product of interest by process/category using the navigation tree.
Where can I find my order history?
Your order history can be accessed by clicking on "My Profile," located at the top right, and then accessing the "Order History" section
How can I check the status of my order?
To check the status of your order, log in from "My Profile," located in the upper right hand corner, and go to the "Order History" section. Each order has a "status" that tells you what stage the order has reached at that time. The order status updates whenever there is a change in the management of the order (e.g. From Confirmed to Shipped).
What are the delivery terms for the goods?
When checking out, you can choose from the following delivery terms:
-Ex Works: the customer arranges for the goods to be picked up at our location, in this case no transportation costs are added to the order
- DAP: the customer wishes to have the goods delivered to the shipping address given at check out, there is generally a cost associated with this type of service provided by CMS through its selected freight forwarders.
How can I change the shipping address?
You can add new shipping addresses in "My Profile" at any time in the "Addresses" section, and select the one you require during check out.
If you wish to change the shipping address of an existing order, you must log into “My Profile” and contact the e-commerce Customer Service by filling out the appropriate form found in the "Tickets" section. In any case, the shipping address can only be changed if the order status is not already "Shipped".
What should I do if the package I received is damaged?
We suggest you always check the condition of the package upon receipt from the freight forwarder. If it is damaged, report this immediately on the DDT (Transportation Document) accompanying the goods (state on the DDT: "conditional acceptance only").
What credit cards can I pay with?
You can use Mastercard, Visa, Postepay, American Express and all major credit and prepaid cards. Your card will only be charged when your order is shipped. When the order is completed, the 3DS authentication procedure will be used and you will be redirected to your bank's web page. Follow the required steps to complete the order.
Contact
If I need more technical/commercial information regarding a specific product, what should I do?
If you need further technical/commercial information about a product, click the "More information?" button found on each product sheet or alternatively access the “Tickets” section via "My Profile" and select "quote request" as the request type. Another way is to contact us by emailing cms.spares@cms.it
If I have any doubts regarding the status, shipping, billing or other aspects of my order what should I do?
If you need more information you can log into "My Profile", go to the "Tickets" section and fill out the appropriate form. Your request will be forwarded to the correct operator based on the type of request selected. When the operator answers you, you will receive a response notification and can check the response by logging back into the "Tickets" area.