How can I recover my Username/Password?
If you have forgotten the password to access My Portal and therefore the e-shop APP, you can click here https://myportal.scmgroup.com/en and start, as indicated on the page, the "username" recovery procedure and "password". In case of doubts you can write to the My Portal Team email@example.com
How can I change my account details?
You can change your personal information by contacting the My Portal Team at firstname.lastname@example.org
How can I delete my Eshop account?
You can request the cancellation of your account or that of one of your collaborators to our My Portal Team by contacting us at email@example.com or by asking your company Admin on My Portal to disable the Eshop App for that user.
I am an end customer. In the list of serial numbers contained in the "My account" section, I can't find one that I actually own: what can I do?
You can add the missing serial number using the appropriate "Add serial number" button, accessible via the My Account section. A window will open in which you will be asked for the serial number you want to add and a photo of the respective plate in order to be able to verify its correspondence. Once the registration number addition request has been sent, an analysis by our team will be required, after which it will be displayed among the other registration number
What do I have to do to be able to buy on the SCM e-shop?
In order to purchase on the SCM e-shop, it is necessary to register using the appropriate form which can be accessed from the "register" button located in the e-shop at the top right of the screen or by clicking here .
Once you have completed the registration form you will receive an email which you will need to confirm. Following confirmation, you will receive a second email with a username and password in order to access our e-shop.
How does the buying process take place?
Once you have completed the registration procedure and accessed the site as a registered user, you can start shopping: the products can be added to the cart using the BUY button. Once you have completed your purchases, you can proceed to check out. With a few simple steps you can define your shipping address, transport method, payment method.
By confirming acceptance of our "General Conditions of Purchase" you will be able to complete your order. After this you will receive a summary email of your purchase.
What does "Your account is not authorized to purchase spare parts" mean?
Once you have completed the registration procedure and logged in to the site, you will already be enabled to purchase machines, while you may notice, in the Spare Parts section, the writing "Your account is not enabled to purchase spare parts". This means that we are missing some data related to your account. Simply send an email to firstname.lastname@example.org requesting authorization for the spare parts section, fill in the appropriate form that will be sent to you and return it. Once this is done, it may take 24 hours before your account is correctly enabled in the spare parts section, after which you can proceed with the purchase of the pieces.
How can I search for a machine?
If you want to search for an item, you can use the search engine at the top left of the e-shop.
You can enter the name of a specific machine (EX. ME 20) or a specific category of interest (EX. Edgebander) into the search engine.
Alternatively, you can search for the product of interest using the navigation tree by process/category.
How can I look for a spare part?
If you want to search for a spare part, you can use the search bar at the top left of the e-shop by entering a keyword (EX. Solenoid valve) or, if you have one, directly the code of the item you wish to order (EX. 0000640049L). Alternatively, you can search for the product of interest using the navigation menu by type of material or using the spare parts catalogues. If you are a dealer you will find the "Spare parts catalogues" section in the main menu, if instead you are an end customer you can access it via the "My profile" > "My account" section. In this section you will see all the serial numbers in your possession and, by clicking on each of them, you will be able to view the respective spare parts catalogue.
Where can I find my order history?
The history of all the orders placed by you through the e-ecommerce platform can be accessed by clicking on "My Profile", located at the top right, and then accessing the "Order History" section. In the "All orders" section, instead, you will be able to find all the orders placed (also by other users of your organization) both through the e-commerce platform and through the front-office.
How can I check the status of my order?
To check the status of your order, access the "Order History" section from "My Profile", located at the top right. Each order is characterized by a "status" that tells you what stage the order is in at that moment. The order status is updated whenever there is an evolution in order management (EX. From confirmed to shipped). If you cannot find your order, contact email@example.com.
I have not received the order confirmation, how can I recover it?
If you have not received confirmation from the e-commerce of the order just placed or the RAA, contact firstname.lastname@example.org
I have to return spare parts, how can I do it?
Returns can only be made with prior approval from our team. To submit your request, please contact email@example.com
What are the delivery times of the machines?
The delivery times of the machines depend on the state in which they are found at the time they are purchased. Each product sheet indicates the status of the machine:
- Available: the machine is lying in our warehouses, therefore it is an item available for immediate delivery, once ordered, the customer generally receives it within 3-9 business days
- On arrival: the machine is not stored in our warehouses, but is under production, this means that generally, once the customer books it on the site, it is received within 2 working months
What are the delivery times for spare parts?
Delivery times for spare parts depend on the state in which they are found at the time they are purchased. The status of the spare part is indicated in each product sheet:
• Available: the piece is lying in our warehouses, therefore it is an item available for immediate delivery, once ordered, the customer generally receives it within 48H
• CHECK IF THERE IS COMING
If the piece is not available, you can open a ticket to ask our team for information by clicking on the "More details" button in the product sheet. Even in case of unavailability of the product it is possible to add the piece to the cart and proceed with the checkout. Once the order has been placed, it will be possible to view the estimated delivery times in the order confirmation.
What are the methods of delivery of the machines?
During check out you will see the following delivery method:
DAP: the good will be delivered to the shipping address indicated during the check out phase. The cost of transport is usually included in the price of the machine expet for some provinces that requires an extra of 350 C$
What are the spare parts delivery methods?
For spare parts, the only delivery method foreseen is DAP: the goods will be delivered to the shipping address indicated during check-out. There is no cost of transport for spare parts.
How can I request partial shipment of my spare parts order?
During checkout you will be asked to choose between Partial or Total shipping. In the first case, the items will be shipped to you as soon as they are available and will therefore arrive deferred, in the second case, the items will be grouped and delivered to you in a single solution. In emergencies, the first option is recommended.
How can I change the shipping address?
At any time it is possible to enter new shipping addresses in "My Profile", via the "Addresses" section, which can be selected during checkout.
If you wish to change the shipping address of an existing order, you must contact the e-commerce Customer Service by filling in the appropriate form by accessing "My Profile" via the "Tickets" section. In any case, changing the shipping address is only possible if the order status is not already in "Shipped".
With which credit cards can I pay?
You can use your credit card Mastercard, Visa, Postepay, American Express and all major credit and prepaid cards. Your card will be charged only when the order is shipped. When completing the order, the 3DS authentication procedure will be used and you will be redirected to your bank's web page. To complete the order, follow the required steps.
Can I pay with Paypal?
Yes, it is possible to pay machines with PayPal. If you choose to pay with this method you will be directed to the PayPal site. If you already have a PayPal account, identify yourself with your email address and password and confirm the payment. If you don't have a PayPal account, you can proceed with a guest account or create one. Payment will be registered within a few minutes and your order will be processed immediately. Before proceeding with the payment you will be asked to accept the "Terms and conditions" section of PayPal.
In case of advance payment of 30% of the total, how long do I have to pay the remaining amount of the machine?
It is expected that the payment of the balance of the goods, takes place within 7 working days following the receipt of the order confirmation. You will be contacted by our administration office that will explain to you the possible methods of payments you can use to pay the remaining amount. Once payment has been received, we will arrange for shipment.
If I need more technical/commercial information regarding a specific product, what should I do?
In the event that you wish to receive further technical/commercial information relating to a product, it is suggested that you click on the "Contact US" present on each product sheet or alternatively access the Tickets section via "My profile" by selecting "request for offer" as the type of request. In both cases, your questions will be forwarded to the area sales representative or, if the request concerns spare parts, to the Spare Parts department, which will take charge of them and contact you again.
If I have any doubts about the status of the order, shipping, billing or anything else, what should I do?
If you need more information, you can access the "Tickets" section via "My profile" and fill in the appropriate form. Your request will be forwarded to the correct operator based on the type of request selected. When the operator answers you, you will receive a reply notification which you can check by accessing the "Tickets" area again.
Why should I choose a Minimax edgebander?
A tradition of excellence. Since 1952, Minimax has always led the way and has been at the forefront of innovative solutions for small shops with big needs. Practical, compact, and robust, these are straightforward edgebanders designed to get the job done with ease and precision. They are also easy to maintain. Gain the edge with Minimax.
What is the minimum panel thickness possible?
Depending on the model, the minimum panel thickness ranges from 8mm (0.32”) to 16mm (0.63”).
What is the maximum panel thickness possible?
50mm (1.97”) panel thickness for all Minimax edgebanders.
Which edgebanders have premill? How much edge can you take off?
Our ME 28T, ME 35T, and ME 35TR models each use shims to adjust the infeed fence for 0.5/1/1.5/2mm stock removal options. The ME 40T has a manually adjustable infeed fence that allows for 0 – 2mm stock removal. All of these units come with an exhaust hood and air blower that cleans the panel from dust and chips.
Are there any disadvantages to going with a jointer/planer combination as opposed to separate machines?
It depends on your situation and workspace. For a one- or two-person shop in a small space, we believe the combo is the best option. In our experience, the standard for most small shops is a 6”-8” jointer and a 12” lunchbox planer or in some cases a 15” standalone. Keep in mind that usually need to be on wheels and/or stored when not in use. How often do you work with boards wider than 6-8”? Pretty often. Wider than 12”? Not so much, at least not with common stock. With a 12” or 16” jointer/planer combo you have fewer workarounds needed, greater capacity in most cases, more horsepower, better quality - and it will take up HALF the space. When you factor in the lower cost when comparing equal sizes, the combo presents an ideal solution.
Why do European jointer/planer combos generally have shorter beds than standalone jointers of the same width?
These are designed as space savers first, so a longer bed makes less sense. These combination machines tend to focus on width more than length, and you will find that they are much more practical, useful and aesthetically pleasing with the greater design possibilities that wider stock offers.
Do you have to adjust your jointer every time you switch from planer back to jointer?
Not with Minimax! Everything is registered and machined to precision. Once set, you can reliably return to the same exact setting time and time again with no need to re-adjust anything.
How do I know what band saw is the right size for me?
The short answer is that it depends entirely on what your specific needs, workspace, and budget. Generally we advise users to invest in the largest machine they have space (and budget) for, as there are little to no downsides in having “too much” bandsaw.
What’s the smallest blade I can run on a bandsaw?
Our bandsaws have the Euroguide system. These have a 50 year proven track record, and utilize an industry wide standard guide mounting post, so if you prefer another type of guide system you’re not stuck shelling out another couple of hundred bucks for a conversion kit just to install them. I have tried many guide systems over the years (Several Carters, Laguna Ceramic guides, Paddock Tools) and I personally prefer the Euro guides. They adhere to the KISS principle. No tools required, quick to set up and effective. However, if you do decide you want something else, then pretty much all your aftermarket guide sets will fit the SCM saws. My advice is to use the Euroguides at first, THEN decide if you really need something else. It’s easy to get carried away and spend lots of money on parts you might never actually use. If there’s money burning a hole in your pocket, I would spend it on blades before aftermarket parts.
What are the best blades to use?
With so many reputable manufacturers each with a broad selection of blades to choose from, it is difficult to answer definitively. We are confident in recommending the Lenox 1″ Woodmaster CT, carbide tipped blade for resawing, ripping, nearly all straight cutting operations, even plywood; and the 1/4″ Lenox Diemaster, 6tpi for contour cutting and small parts slicing.