For any questions concerning delivery, please contact eshopsupportus@scmgroup.com

To ensure a clear and hassle-free purchasing experience, below are the weight and dimensions of the packaged machine at the time of delivery:

Before completing the purchase, the customer can choose between two delivery options:

1 - Pickup from Our Warehouse (Incoterm EXW - Ex Works)
The machine can be picked up directly from our warehouses. Prior to purchase, verify in which locations this unit is available.

2 - Delivery by Dedicated Freight Carrier (Incoterm DAP - Delivered at Place)
By selecting this option, SCM will entrust the delivery to a specialized freight carrier, ensuring secure transport managed by professionals. The service includes:

• Advance phone notice before delivery
• Hydraulic tail lift for unloading the machine from the truck

Important: Deliveries are made exclusively to the curbside, meaning the machine will be dropped off at the entrance of the building or designated location. Internal transport and positioning inside the premises are not included. If a forklift or other equipment is needed for internal movement, the customer is responsible for arranging these operations.

If the machine is purchased with the installation service, after the order is completed, SCM Service or an authorized center will contact the customer to coordinate: the installation date, the necessary equipment, he required documentation for installation.

SCM Group US is not responsible for any damages, injuries, or losses resulting from improper installation, unsafe or incorrect use of the machine, failure to follow the manufacturer’s guidelines, or any modifications made by the customer or third parties.
Customers who choose to opt out of professional installation assume full responsibility for ensuring that the machine is installed and operated in strict accordance with the provided instructions and safety standards. If you have not received the user manual, please contact us with the machine’s serial number to obtain it before installation and use.
SCM Group US disclaims all liability for any accidents, malfunctions, or consequential damages resulting from non-compliance with these guidelines. 

Installation & Warranty Activation
If installation is not included in your purchase and you would like to have the machine installed by our technicians, please contact us.
If SCM installation is not required, you must complete and submit the warranty activation form (VICA)  within 10 business days from the machine’s delivery date. The form will be provided with the purchase order confirmation or can be requested by contacting us. Failure to submit the form on time may result in the warranty being voided.

For any further information or assistance, please feel free to contact us.