my account
- Password recovery
If you have forgotten your password, you can click on "Forgot your password?" on the login screen ....
- How do I change my account details
You can change your name and surname, password, email linked to the account ...
- The SCM Newsletter
With the Newsletter, we regularly inform you about new trends and our latest offers ...
- How to subscribe to the Newsletter
To subscribe to the newsletter, scroll down the home page of the site and click on "Subscribe to the newsletter" ...
- How to unsubscribe from the Newsletter
You can unsubscribe from the newsletter by logging into your account under "Newsletter" ...
- How can I delete my customer account?
If you want to delete your SCM e-shop account, you can do it directly ...
- How can I request my data?
If you want to view the history of your orders or addresses or view or modify your wish list ...
- Are my credentials secure on the SCM shop?
According to our Privacy Policy your credentials are safe on ...
Delivery and Shipping
- Where is my order
After completing your order it will remain in processing for a maximum of two working days ...
- Shipping methods
During the check out phase, the shipping methods offered by our site are proposed ...
- Shipping Times
Delivery times may vary based on the availability of the goods in stock….
- Change of shipping address
If you have placed an order and want to change the shipping address ...
- Where it is delivered
It is delivered throughout Italy with the exception of San Marino (?)
- If the package you received is damaged
If the courier has delivered you a damaged package, we advise you to report it immediately upon delivery, noting it on the DDT ...
- Wrong delivery
If you have received an item that you did not order, we ask you to return it ...
- Multiple shipments
To speed up delivery, for orders consisting of two or more items, we could provide for multiple shipments ...
How to order
- Registration
If you are a new customer you will need to register ...
- Proceed to order
After choosing the product, select "add to cart"
- If the product is defective
If an item received is faulty, you can proceed to open a ticket using our USERV platform (link to USERV)
- Cancel an article or an order
Once submitted it is not possible to cancel the order
- Reserve a product
It is not possible to reserve an article on xxxx
- How to print the payment receipt
You can download your payment receipt by clicking here ...
- How to search for an article
Search for the article you prefer using the navigation menu or the search engine at the top of the screen….
If an item is not present in the shop, you can still contact us through the appropriate form in the "Contact us" section
Payment
- Payment methods
It is possible to pay by credit card and Paypal
- Reimbursement
If you have made a return, the refund will be made within 14 days from the date of delivery of the package to the courier ...
- If your payment method is not available
If you don't see the payment method you want, there could be different reasons ...
- PayPal
If you already have a PayPal account, identify yourself with your e-mail and password and confirm the payment ...
- Credit card
You can use your credit card Mastercard, Visa, Visa Electron, Postepay, American Express, Discover and Diners Club ...
- Prepayment
To certain con We reserve the items for 7 days and once payment is received, we will ship ...
You will be able to try the items ordered and pay only for the ones you want to keep ...
- How to print the payment receipt
You can download your payment receipt by clicking here ...
- Why can't I complete my credit card payment
European regulations are changing to make online credit card payment more secure ...
- How we protect data transmission
SCM Group uses the SSL (Secure Sockets Layer) protocol to protect your sensitive data ...